Last Updated: April 28, 2026 Effective Date: April 28, 2026

    At Skill Planet, we are committed to delivering high-quality educational content and ensuring a satisfying learning experience. Please read this policy carefully before making any purchase. By completing a transaction on skillplanetbd.com, you agree to the terms outlined below.

    1. General Policy Overview

    Due to the digital nature of our products and services, all sales are generally considered final. However, we understand that exceptional circumstances may arise, and we have outlined clear guidelines to handle refund requests fairly and transparently.

    2. Eligibility for Refund

    Refund requests will be considered under the following conditions:

    ✅ Eligible for Refund:

    • You were charged twice for the same order due to a technical or payment gateway error.
    • You purchased a course or eBook but did not receive access within the stated delivery timeframe and our support team was unable to resolve the issue.
    • The course or eBook content is significantly different from what was described on the product page at the time of purchase.
    • You enrolled in an offline course batch that was cancelled by Skill Planet without rescheduling.

    ❌ Not Eligible for Refund:

    • You have already accessed, downloaded, or watched any part of the course or eBook content.
    • Your refund request is made after 7 days of the original purchase date.
    • You changed your mind after purchase or found an alternative course elsewhere.
    • Dissatisfaction due to personal preference rather than a verifiable content issue.
    • Failure to complete the course or attend offline sessions due to personal reasons.
    • Requests made after receiving and using a discount coupon or promotional offer.

    3. Refund Timeline

    Once a refund request is approved by our team, the refunded amount will be credited back to the original payment method within:

    7 to 10 working days

    Processing times may vary depending on your bank or mobile financial service provider (bKash, Nagad, Rocket, etc.). Skill Planet is not responsible for any additional delays caused by third-party financial institutions.

    4. How to Request a Refund

    To initiate a refund request, please follow these steps:

    1. Email us at skillplanet365@gmail.com with the subject line: Refund Request – [Your Full Name] – [Order ID]
    2. Include the following information in your email:
      • Full Name
      • Registered Email Address
      • Order ID or Transaction Reference Number
      • Course or Product Name
      • Reason for Refund Request
      • Any supporting screenshots or evidence (if applicable)
    3. Our support team will review your request within 3 working days and respond with a decision.
    4. If approved, the refund will be processed and completed within 7 to 10 working days.

    5. Course-Specific Refund Policy

    Online Courses

    • Refund requests must be submitted within 7 days of purchase and before accessing more than 20% of the course content.
    • Once you have accessed more than 20% of the content, no refund will be issued.

    Offline Courses

    • If Skill Planet cancels a batch without offering a reschedule, a full refund will be issued.
    • If you are unable to attend after enrollment for personal reasons, no refund will be provided. However, you may request a batch transfer (subject to availability) at no extra charge if notified at least 5 working days before the batch start date.

    Digital eBooks

    • Since eBooks are instantly downloadable digital products, refunds are not applicable once the download link has been accessed or the file has been downloaded.
    • Refunds will only be considered if the file is corrupted, inaccessible, or significantly different from its description.

    Travel Mastery Pro Bundle

    • The bundle follows the same policy as individual online courses — refund requests must be made within 7 days of purchase and before accessing more than 20% of the bundled content.

    6. Non-Refundable Items

    The following are strictly non-refundable under all circumstances:

    • Completed or partially accessed online courses
    • Downloaded eBooks or digital resources
    • Promotional or discounted purchases
    • Offline course fees where the student has already attended one or more sessions
    • OTA website development service fees once work has commenced

    7. Exchange / Course Transfer Policy

    If you are not satisfied with your enrolled course, you may request a course transfer to another course of equal or lesser value, subject to the following:

    • Request must be made within 7 days of purchase.
    • The course you wish to transfer from must not have been accessed beyond 20%.
    • Course transfers are allowed once per order only.

    To request a transfer, contact us at skillplanet365@gmail.com with your order details.

    8. Payment Gateway Disputes

    If you believe an unauthorized transaction has occurred through SSLCommerz on our platform, please:

    • Contact us immediately at skillplanet365@gmail.com.
    • Provide your transaction ID, date, and amount.
    • We will investigate and coordinate with SSLCommerz to resolve the issue within 7 to 10 working days.

    9. Changes to This Policy

    Skill Planet reserves the right to update or modify this Return and Refund Policy at any time without prior notice. The most current version will always be available on this page. Continued use of our platform after changes are posted constitutes your acceptance of the updated policy.

    10. Contact Us

    For any refund-related queries, please reach out to us:

    Skill Planet Venus Complex, 2nd Floor, Middle Badda, Dhaka, Bangladesh 📧 skillplanet365@gmail.com 📞 +880 1969 469-649 🌐 skillplanetbd.com 🕐 Support Hours: Saturday – Thursday, 10:00 AM – 6:00 PM

    This policy is in compliance with the requirements of SSLCommerz payment gateway and applicable consumer protection guidelines of Bangladesh.